This is exactly what I am dealing with right now. On July 6, 2010, I attempted to log into my Gmail account and received the following error message:

The username or password you entered is incorrect

I tried a few more times. Then a few more times. Nothing. Hmm. I tried logging into some of my other Google services,… Calender, Reader, Docs, etc…, and got the same error message. After a few more unsuccessful attempts, I gave up and decided to initiate a password recovery, only to receive the following message:

There are no Google Accounts currently registered to the username skyecade@gmail.com.

Panic ensued. I spent the morning trying to figure out what went wrong, but to no avail. My Google Account was gone, and with it, my Gmail, Gtalk, Docs, Reader, Calendars, Buzz, Profile, Youtube, Wave, Voice, Analytics, and Feedburner account. Half a decades worth of content and several gigabytes of emails, feeds, documents, appointments, contacts, voicemails, and videos, all vanished without a trace. Incidentally, I can’t access my Blogger, Picassa, Orkut, or Jaiku accounts either, but since I rarely use them, I didn’t mention them in the list above. (Scratch that, I do have access my Jaiku account.)

At this point, I’m going to assume that my account still exists on some server out there in Google land. That may be wishful thinking though. For all I know, my account may have been hacked, molested, and then deleted. The worst part is — I can’t get a hold of Google to find out. Their support is nonexistent. They have an account recovery form that you can fill out (assuming I still have an account to recover), but it seems to be completely automated. I get this response within minutes of submitting the form:

Thank you for your report. We’ve completed our investigation and cannot
return your account at this time. We were unable to verify that you own
this account based on the information you provided.

And then after a few more submissions:

Thank you for your report. For account security, we limit the number of
requests that can be processed about the same account. Please wait a few
days and try filling out the form again.

The account recovery form consists of questions regarding Gmail, Blogger, and Orkut. Two of these services I don’t even use. The third, Gmail, I created 5 or 6 years ago and can’t remember a lot of the specifics, such as the exact date I opened the account or the recovery email address I used when I signed up. But I did the best I could and submitted the form over and over again hoping to get a different response. Perhaps even a human response.

The part that kills me is that it would be so easy to verify my account. Google has my cell phone number. They could just call me. Or text me. I also have a verified name on my Google Profile that can only be obtained via credit card or social security number. How much more verification do you need than that? Or perhaps they could verify my account through my Google Analytics or Voice or Docs. Anything is better than having to answer questions about Orkut. The process seemed a bit antiquated for a company that all but dominates the Internet.

So yes, I’m frustrated with this whole ordeal. It’s been two weeks and I haven’t come any closer to finding out what happened to my account and I can’t find anyway to contact Google. This has, however, made me seriously rethink my stance on cloud computing. For one thing, don’t put all your eggs in one basket. Having all Google services tied together under one account probably isn’t the best idea. Two, sync (formerly known as backup). Once upon a time I used to tell people that the harddrive would become obsolete. I hope I’m wrong. Being able to access your data on the cloud is a huge advantage, but as I’ve learned, there is nothing like a good old fashioned local copy. Developer’s of applications such as Dropbox, Evernote, FeedDemon, and even Google, to an extent, see the benefits of syncing across multiple computers, while still utilizing the cloud for convenience. I really hope this trend continues.

So that’s my sad story. Google, if you’re out there, give me a call. You have my number. In fact, you gave it to me. If my account is gone, so be it. Life goes on. I should have been more proactive in safeguarding my data and a lot less reliant on the cloud. I take full responsibility for that. But it would still be nice to know what exactly happened and whether or not I can ever expect to get my account back. For now, I guess, all I can do is sit back and wait…

Google is the undisputed king of the cloud. If you spend any considerable amount of time on the Internet, you probably have made a Google account at some time or another. And if you’re like me, you use your Google account on a daily, scratch that, hourly basis. Whether I’m at home or at work, on my Mac or on my Blackberry, as long as I am connected to the Internet I can access Google search, Gmail, Calendar, Docs, Maps (Latitude), Reader, Alerts, Analytics, and much, much more. That’s a boat load of cloud computing.

I can’t begin to tell you how much joy Dropbox brings to my life. So much so that Dropbox is now officially one of the first programs I install on any new computer I use. Here’s how it works — first you download and install Dropbox on all of your computers. This will create a folder on each computer called “My Dropbox”. Now, anything you put into your “My Dropbox” folder gets uploaded to your Dropbox web account and subsequently synced with all of your computers that are linked to that account. For me, this is a dream come true. I’m constantly bouncing back and forth between computers and operating systems. It’s cross platform, so it works with Windows, Linux, and OS X. No more emailing myself files or constantly pulling out my thumbdrive every time I need to move my data around. You can also access all of your files via a web browser, which can be super convenient when you’re on the go and don’t have access to your personal computers.

Lala does music, and they do it well. It’s especially nice if you spend a good chunk of your life in front of a computer. Here’s the scoop; after joining Lala, they will scan your entire computer(s) and upload (or match) all of your songs in your library to your Lala account. From that point on, you have access to all of your music anytime you want, as long as you’re on the cloud. But it gets even better. You can play any song that’s not in your library, once, for free. You can even put entire albums in your queue and listen to them in their entirety before you decide if you want to buy them or not. And here’s the beauty, if you like the song and want to purchase it (or them), you have two choices. You can buy the streaming version for only 10 cents per song, or a DRM free MP3 for 99 cents per song (89 cents if you previously bought the streaming version). This is great on so many levels. For one, 10 cents is cheap, and once you buy a streaming song you can listen to it as many times and as often as you’d like as long as your connected to the internet. You also get 50 free streaming songs just for joining Lala. Secondly, you may not need or want to download an entire album. You could buy an entire streaming album for $1.00, then hand pick the songs you want to download (DRM free) to put on your iPod, or your Zune, or your iPod. Lala has a nice wallet feature too that allows you to store a set amount of money for quick purchases. When your wallet runs dry, just add some more cash. $5.00 = 50 streaming songs. Not bad. If I could improve one feature of Lala, it would be their music discovery. Though it’s not all that bad, it’s still not on par with the likes of Pandora. Oh yes, and a Blackberry app — that would be fantastic.

Xmarks, formerly known as Foxmarks, is a browser plug-in for Firefox, IE, and Safari (hopefully soon for Chrome) that stores all of your bookmarks remotely and then syncs them to all of your browsers. Again, this is only handy if you spend a lot of time in multiple environments — but that’s sort of the whole point of cloud computing, not having to be locked down to one computer, one processor, one hard drive… Once installed, Xmarks does everything in the background — set it and forget it. Xmarks is also taking a stab at social bookmarking, similar to sites like Delicious, Stumble Upon, and Digg. Good luck with that one guys — the social bookmarking scene is getting a bit crowded. Personally, I would just stick with bookmark syncing. This is definitely one area where they know their stuff

Reqall is a virtual extension of my memory. The whole reason I started using Reqall was so that I could get thoughts out of my head quickly (GTD-like) and revisit them at a later time. For example, I always remember things while I’m driving. With Reqall, I can call and leave a message on my account. Reqall then transcribes the message and emails it back to me. Now my idea / thought / task / appointment is nice and safe in my email inbox for review at a more appropriate time. Reqall is also linked to my Google Calendar, so if I were to call and say “Dinner with Meg’s parents Sunday at 5 O’Clock”, Reqall would put that entry right on my calendar on the specified day and time. It can be a life saver. Their website is well designed and offers a variety of ways to organize your To-Dos and notes. However, they could work a bit on improving their lists management system which, according to them, is on their list of things to do — no comment. Voice isn’t the only way to add items to reqall. You can use instant messaging, a Firefox extension, email, text messages, or my personal favorite, their mobile app. I can’t speak for the iPhone app, but Reqall’s Blackberry app is probably the best, most well designed app on my phone. Reqall also offers a pro account for $20.00 a year which unlocks a few neat features. I think the free version is sufficient for most people though. At least until they fix some of the minor quirks and add a few more niceties.

Introducing Bespin from Dion Almaer on Vimeo.

Did they say this project was started by someone named Russ Bespin? Who is this guy? Either that is a fake name to help fend off George Lucas’s copyright lawyers, or this guy was destined to work in cloud computing. Regardless, I can’t wait to see what the crew at Mozilla can do with a project like this. I played around with it a bit and even in its Alpha stage it’s pretty functional. It’s also the first time I’ve seen the <canvas> tag used for anything useful. Check it out here.